By Patricia Lilliston
Ilike to consider myself an assistant to the town hall staff, and also an assistant to the residents of Mountain View,” expresses Michele Romero, town hall administrative assistant. With her work station located directly behind the lobby window, Romero provides the initial welcome to town hall visitors.
A town employee since October 2015, Romero describes her responsibilities as varied and her role on any given day as somewhat unpredictable. “Since the spring hailstorm, I have been busy processing at least one roofing permit request per day.”
In addition to daily communication with the public, her tasks involve preparing quarterly utility billing statements, receipt and accounting of residential fees, and court fines, taking care of renewal paperwork for business licenses, and ongoing record management. She also serves as a member of the town council admin committee.
In preparation for the electronic storage of various documents, one of the more challenging office projects has been the review and reorganization of the town files that date from the incorporation of Mountain View in 1908 to the present. “This project requires accuracy to detail, order, and organization. Going through so many files has given me a good idea about the people and the community,” states Romero.
Romero recognizes that in her position, she has the opportunity to initiate a welcoming environment throughout the community. “I want residents to feel comfortable coming into the town hall for help so we can function together and work through any situation.”
“I encourage residents to come into the town hall prior to starting any home improvement project,” emphasizes Romero. “We can talk about the specific codes, fees and timelines. It is necessary to have the required building permits in place before beginning projects like a new roof, siding or fence.”
She adds, “I also think it is important for residents to attend the Meet and Greet, Sunday FUNDAY activities, and the annual community picnic.”
“What I see and like about Mountain View is that people are at home working in their yard or out walking their dog. Everyone seems friendly. This is something I don’t see in my own neighborhood.”
Contact Michele Romero at firstname.lastname@example.org or 303-421-7282.